Adjusting your design files would be important for RE3 to run more smoothly
DESIGN RELATED
When loading a design file with heavy amounts of vector nodes/data or working with multiple files at once you may see the error pop-ups below during the "Syncing" period or after it has completed.
Currently, RE3 will "Sync" all changes that are made often to the backend cache to keep your adjusts and changes updated on the fly but with handling heavy amounts of data the sync phase can get out of sync and cause slow performance and the software.
We are making some exciting improvements which will reduce this syncing phase and handling of files greatly but for now there are some workflow changes you can make to have the software much faster on handling your design files, I've included a quick video overview of the process below.
The goal here is to take any detailed vector shape that is "Filled" in with your design software and convert it to a bitmap image so the software does not need to utilize the vector data in creating the raster layer within the software and simply supply one from the file itself.
BACKEND CACHE FILES RELATED
In certain rare situations it's possible for the backend cache files to build up which would cause a performance issue even with simple files or only a project or two loaded.
The majority of the time RE3 handles these fine and clears them out as needed but you may need assistance from our Support team to remotely access your machine and clean the backend cache from the system.
Please create a support ticket by using the button below or sending an e-mail to support@fslaser.com providing the last 4 digits of your MAC address which can be found under Edit> Settings in RE3 or QR sticker on the back of your machine and ensure the machine is connected to an internet source so it may ping to us for further troubleshooting.
- When submitting via an e-mail you may attach any pictures, videos and project files needed for support to see.
- When submitting a ticket using the button below please either respond to the automated generated email stating we have received the ticket with your pictures, videos and project files or upload these to a Google Drive or Dropbox folder and include this link within the support ticket "Your Issue" dialog upon creation.
