While it is a rare occurrence it's possible the Glass or Gold Brass Cooling Ring detaches from the end of the tube.
Glass Cooling Ring
Brass Cooling Ring
This end piece can be easily attached with 5-minute Epoxy or Gold Label Superglue which can be found on your local hardware store or Amazon, it would be important to only use a small amount just on the inner inside rim and secure it to the aperture of the tube and not to get any on the middle of the optic as this would not allow the tube to fire correctly.
If you do not feel comfortable with performing this task please reach out to support below with the requested information. We will need the Serial Number listed on a white sticker on the tube or in some cases will be embossed on the terminal ring inside of the tube.
Still having Issues?
Please create a Support Ticket by using the button below or sending an e-mail to email@example.com stating you've done all previous troubleshooting steps.
- When submitting via an e-mail you may attach any pictures, videos and project files needed for support to see.
- When submitting a ticket using the button below please either respond to the automated generated email stating we have received the ticket with your pictures, videos and project files or upload these to a Google Drive or Dropbox folder and include this link within the support ticket "Your Issue" dialog upon creation.